Step360™ Help
General:
FAQ:
- Step360 System FAQs
- General FAQs
- Step360 Web Club FAQs
- Step360 Deluxe System FAQs
- LifeMax Formula® FAQs
Legal:
Contact us
To Contact Customer Service Call:
800-350-4961
9:00 AM to 6:00 PM Eastern Time Sunday-Friday
Customer Service is closed on Holidays
Write to:
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
Email: CustomerService@Step360.com
Order Information:
Buy Securely Online - Click Here
Mail Check or Money Order to:
Step360 Orders
PO Box 856
Dover, DE 19903-0875
Step360 System FAQs
What is the Step360 ?
The Step360 is a revolutionary new workout aide that combines the benefits of traditional step aerobics with unstable platform workouts (which maximize core fitness). The Step360 adds unprecedented flexibility and innovation to your workouts. Please visit our What You Get page [link to What You Get, make sure it's specific to each path!] to learn more about the many benefits of training with the Step360.
What is included with the Step360 System?
The Step360 system is a complete workout solution for burning fat, sculpting your body and maintaining an excellent fitness level. The Step360 combined with the included workout routines are able to help you slim, strengthen and sculpt any part of your body! Please visit our What You Get page for full details.
How much does the Step360 System cost?
The Complete Step360 System can be yours for just four easy payments of $24.99 (+ $19.99 s&h). You may also choose to pay in one easy payment of $99.96, plus $19.99 shipping and handling.
What is Jessie Pavelka's training technique?
Fitness celebrity Jessie Pavelka combines the innovation of the Step360 with a diverse set of ultra-effective workouts featuring 30- and 60-second high-energy bursts. In no time you will be blasting fat, losing inches and reshaping your butt, abs and thighs. And best of all Jessie's positive and fun style will have you looking forward to returning the workouts again and again.
General FAQs
When will my order ship?
We try to ship all orders within five to seven business days from the day the order was placed.
How can I check the status of my order?
If you supplied an email address at the time you ordered, we will send you an Order Confirmation email confirming the items, pricing, and shipping address. Your order should ship within five to seven business days after you receive your order confirmation email and can usually expect arrival within two to four weeks. When your order ships we will send you a Shipment Confirmation email with a tracking number that you may use at www.fedex.com to track your package. If you did not supply an email address or have not received a Shipment Confirmation email, please feel free to contact our Customer Service team at CustomerService@Step360.com for your order and tracking information.
How is my order being shipped to me?
We use different ship methods depending on the products you ordered and the destination of the shipment. We primarily use Fed Ex Home Delivery. All orders going to Canada ship via Canada Post, and may take an additional 7 business days to be received. If you provided us with an email address, we will send you a shipment confirmation email detailing the shipment method and tracking information (when available).
What is your return policy?
If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service for details.
What if I receive a defective or damaged item?
Please feel free to contact our Customer Service team at CustomerService@Step360.com. We will be happy to assist you.
Do you currently ship orders outside of the US?
We currently ship to US, Canada and US Territories only. Please allow an additional 7 business days for these shipments.
Are there any additional charges for orders shipped outside of the contiguous US?
Please be advised that all customers outside the US must add $5.95 to the cost of S&H for each item ordered, and generally add an additional 7 business days to the standard transit time. In addition, Canadian orders must add 7% GST.
I did not get an order confirmation email. Now what?
Please check your spam folder. If you use Spam Blocking software please be sure to allow messages from "Step360.com" to receive your shipment confirmation email. Also see instructions below for adding CustomerService@Step360.com to your address book.
How do I add Step360 to my email address book?
Adding Step360.com to your email address book depends on which type of email server you use. Click here for more information: How to add CustomerService@Step360.com to your address book.
Can I pay with a check or money order?
We do accept checks and money order as payment. To receive your order quickly, you may order with the convenience of e-Check. Just call 800-350-4961 to order with e-check. Or you can send a Check or Money Order to the below address.
Step360 Orders
PO BOX 856
Dover, DE 19903-0856
Please allow 4-6 weeks for delivery of your order, if you pay by check or money order.
Do you accept e-Checks?
Paying by e-Check offers the security and convenience of paying by check, with the speed and security of paying with credit card. Contact our ordering department at 800-350-4961 to place your fast, easy, and secure e-Check order.
How do I contact the Customer Service Team?
If you have any questions or concerns about your order or to update your information, please contact Customer Service at:
Email: CustomerService@Step360.com
Phone: 1-800-350-4961 (9:00 AM to 6:00 PM Eastern Time Sunday-Friday. Customer Service is closed on Holidays)
Write to:
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961
Step360 Web Club FAQs
What are the benefits of Step360 Web Club membership?
Step360 Web Club members receive motivation, coaching & support from Jessie Pavelka and the Step360 Team. You'll have 24/7 access to exclusive weight loss & nutrition tips, meal plans, LIVE chat & bulletin boards, all-new workout calendars and get to meet and interact with Step360 fans like yourself.
How do I become a member of the Step360 Web Club?
We are offering a FREE 30 day trial of the Step360 Web Club - to take advantage of this special offer, please contact our Customer Service team at CustomerService@Step360.com or call us at 800-350-4961.
I forgot my password to the Step360 Web Club, what do I do?
The Step360 Web Club login page offers online password retrieval. Click on the retrieval link and your password will be emailed to you.
I am having problems logging into the Step360 Web Club, what do I do?
First, try entering your username and password into the official Step360 Web Club login page: Click Here to Login [link to club login page]. If you are still unable to login, please contact our Customer Service team at CustomerService@Step360.com or call us at 800-350-4961. We will be happy to assist you.
How do I cancel my Step360 Web Club membership?
You may cancel your Step360 Web Club membership at any time. Please contact our Customer Service team at CustomerService@Step360.com or call us at 800-350-4961.
Step360 Deluxe System FAQs
What is the Step360 Deluxe System?
The Step360 Deluxe System is an additional & separate package designed to complement and extend the many benefits of the core Step360 System. Step360 Deluxe adds even more workouts and fun new options for exercising using your Step360! Note that the Step360 Deluxe requires the base Step360 System.
What is included with the Step360 Deluxe System?
The Step360 Deluxe package includes the following all-new workouts and equipment:
- Get On The Ball DVD
- 360° Challenge DVD
- Step360 Mat
- Stability Ball FREE
How much does the Step360 Deluxe System cost?
Step360 Deluxe costs $39.99 plus $6.99 S&H. The Step360 Stability Ball is valued at $20 and is included free of charge. Orders shipped outside the Continental US may require an additional $5.95 S&H surcharge.
How can I order the Step360 Deluxe System?
The Step360 Deluxe System is presented as an option when ordering the Step360 online. If you have already purchased a Step360 and only wish to purchase the Step360 Deluxe, please contact our Customer Service team at CustomerService@Step360.com or call us at 800-350-4961 and we will be happy to assist you in placing your order.
MAXBALANCE™ FORMULA FAQs
What are the MAXBALANCE™ Vitamins?
The MAXBALANCE™ vitamins are an all natural, energy enhancing supplement. They are designed to help you maximize your results with the Step360.
What are the ingredients in the MAXBALANCE™ Vitamins?
Click here for the full list of MAXBALANCE™ Vitamin ingredients.
How can I sign up for the MAXBALANCE™ Vitamins subscription?
You may call customer service at 1-800-350-4961 (9:00 AM to 6:00 PM ET Sunday-Friday) and we will be happy to sign you up.
How much does the MAXBALANCE™ Vitamins subscription cost?
The MAXBALANCE™ Vitamins are just $29.99 (+6.99 S&H) and handling for each two month supply.
How do I cancel my MAXBALANCE™ Vitamins subscription?
There is no minimum number of shipments to buy and you may cancel at any time. Please feel free to contact our Customer Service team at CustomerService@Step360.com for assistance.
Privacy Policy
At Step360.com (the "Site"), we know how visitors like you value your privacy, and we have created this privacy policy to ensure that you understand our policies and procedures, what personal information you must provide if you wish to use certain portions of the Site and, ultimately, just how we use such personal information.
Information Collected By Step360.com
Step360.com collects two types of information from users of this Site: personal information described below; and non-personal information such as information about traffic patterns on Step360.com.
Personal Information
To access certain portions of the Site, we will require you to register and select a user name and password. Some personal data, including, for example, name, age, postal address and email address, are collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information such as occupation, interests and homepage URL.
How We Use Your Personal Information
Step360.com uses information collected on the Site for a variety of purposes, including, but not limited to, running the Site, and contacting users. Step360.com may also make available to other registered users information provided by you during registration, such as your screen name. Step360.com uses the information collected, including personally identifiable information, for a variety of purposes. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize the Site for you, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such materials.
We may also share your personal information with our affiliates and business successors, technical consultants, third party auditors and other third parties who make our site available, enhance its functionality or provide associated services such as billing and/or who deal with you in processing your orders and/or delivering content, samples, products, services and gifts and prizes. Please note that we reserve the right to transfer your personally identifiable information and other information to our successors in business and purchasers of Site assets.
In addition, Step360.com may share your personal information (including, to the extent permitted by law, your billing information and any demographic information you provide to us like zip code, age, gender, marital status, movie preferences) with certain third parties with whom we do business (including, for example, our content providers and clients) or unaffiliated third parties who offer products or services on our website, so that such third parties can directly bill you for purchases you make from them on the Step360.com website or to contact you regarding products, services, offers, or other information we think you will find valuable
These third parties may also use the information to generate aggregate reports and market research or for other purposes. If you would rather not have us share this information with third parties, just notify us at CustomerService@Step360.com. Make sure you notify us for each account or e-mail address you have left with us.
Information obtained through the Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.
Discussions and Community Tools
Step360.com may make chat rooms, forums, bulletin boards, news groups and other community tools available to registered users and/or visitors. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for Step360.com to use. Please be considerate and respectful of others while using any chat rooms, forums or message boards to share your opinion.
Non-Personal Data
In some cases, we may collect non-personal information. Examples of this type of information include the type of internet browser you are using, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site. We use your information on an aggregated basis to do such things as operate our site, enhance our site and sell and deliver advertising. We may share non-personal information with third parties for advertising, promotional and other purposes.
Cookies
We reserve the right to utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you've visited. We may use cookies to enhance your experience on this Site, to determine user traffic patterns and for other purposes.
Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the Site.
Opt Out Procedures
You have the option to opt out of receiving unsolicited information from Step360.com. This opt out messaging will appear at the bottom of every unsolicited email that is sent out. Step360.com also gives you the option to remove your information from its database completely. If you no longer wish to take advantage of this Site or to receive any form of unsolicited direct contact from Step360.com, whether it is email, discounts, newsletters, or other promotional offers or materials, or wish us to delete your personal information from our data records (except with respect to billing matters), contact us at CustomerService@Step360.com or contact Customer Service to cancel your account.
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961
Step360.com is not responsible for removing information from third-party lists or databases of any kind.
Please note that we reserve the right to keep any personal or non-personal information submitted or collected until you delete or modify it or until we choose, for business reasons such as obsolescence, to delete it.
Reviewing or changing your information
In order to ensure that the information we maintain is accurate, Step360.com gives users the option to change or modify their information previously provided during registration. If you would like to change your information currently in our database please contact Customer Service.
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961
Step360.com is not responsible for updating information contained in third-party lists or databases.
Security
As discussed above, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All information is stored on our servers in a secure location. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If your password is compromised, notify Customer Service at once.
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961
Protection for Children
This Site is not intended for users under the age of 18. Furthermore, we have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 13). Where appropriate, we take reasonable measures to inform children not to submit such information to our site or in response to advertisements. If a child has provided us with personally identifiable information, that child's parent or guardian should contact Customer Service with a letter marked "Privacy - Urgent" at the address below indicating they would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database.
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961
Privacy Precaution Warning
Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.
Please note that we reserve the right to access and/or disclose personal information and non-personal information we gather as required by courts or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which Step360.com deems improper.
Your Consent
You may have certain rights under the Communications Act, Federal Trade Commission Act, and other state and federal statutes that may apply, and by accepting these terms and using this Site, you are waiving all of these rights as to collection, use, disclosure and storage of your personally identifiable and non-personal information as described above. You recognized that we are able to offer our service to you at our rates based upon these terms, which are an integral part of our contract for the provision of services.
By using the Site, you also authorize the export of personal information to the USA and its storage and use as specified above when you provide such information to us. Our headquarters is in the USA in New York. This policy and our legal obligations are subject to the laws of New York and the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the State of New York.
We may amend our privacy policy, but if we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes will only apply to information collected after the change is posted.
Contacting Us
If you have any questions about this privacy policy, the practices of this Site, or your dealings with this Site, you can contact Customer Service.
Step360 Customer Service
PO BOX 3556
Boulder, CO 80307-3556
1-800-350-4961